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Privacy

Privacy Policy

This Privacy Policy explains how FILS ROUGES collects and processes personal data relating to users who visit the website and use its contact forms, service request forms and service-related questionnaires.

1. Data Controller

The data controller responsible for the processing of personal data is:

Leonardo Fuggetta
Email: info@filsrouges.com

2. What Personal Data We Collect

The website may collect personal data voluntarily provided by users through the forms available in the various sections of the website.

Depending on the type of request, the following information may be collected:

  • first name and last name;
  • age;
  • email address;
  • telephone number;
  • telephone country code;
  • content of the message submitted;
  • service requested;
  • name of the recipient of a Gift Voucher, where provided;
  • preferred contact method for a Gift Voucher request;
  • answers and information provided through questionnaires relating to the requested services;
  • any information contained in final dossiers, final summaries and other final documents prepared as part of the service.

The website may also process certain technical data necessary for the normal operation of the service, such as information relating to the user's connection and the device used to browse the website.

3. Purposes of Processing

Personal data is processed for the following purposes:

  • responding to requests submitted through the Contact form;
  • managing requests relating to FILS ROUGES services;
  • managing requests relating to Gift Vouchers;
  • collecting and using information provided through service-related questionnaires;
  • preparing and delivering the requested services based on the information provided by the user;
  • contacting the user in connection with their request;
  • providing any information necessary before entering into a potential service relationship;
  • preparing and retaining, for the applicable retention period, any final dossiers, summaries and other final documents relating to the service provided;
  • complying with any legal obligations;
  • ensuring the proper functioning and technical security of the website.

4. Legal Basis for Processing

Depending on the nature of the request, personal data submitted through the website forms is processed in order to respond to the user's request and to take steps at the user's request prior to entering into a potential service relationship.

Information provided through the questionnaires is processed to the extent necessary to prepare and deliver the requested service.

Where processing is necessary to comply with a legal obligation, the applicable legal basis is compliance with that legal obligation.

5. How Data Is Processed

Personal data is processed using electronic systems and appropriate procedures designed to ensure its security, confidentiality and integrity, in accordance with applicable data protection legislation.

The data controller adopts technical and organisational measures proportionate to the nature of the data processed and the purposes of the processing.

6. Recipients of Personal Data

Personal data may be processed by the data controller and, where necessary for the operation of the website and the requested services, by technical service providers acting on behalf of the data controller and providing services necessary for the management of the website, the transmission of requests or the handling of service-related communications.

Such parties may access personal data only to the extent necessary to provide the services entrusted to them and in accordance with applicable legislation.

7. Data Retention

Personal data is retained for as long as necessary to manage the user's request, provide the requested service and comply with any applicable legal obligations.

Information and answers submitted through service-related questionnaires are retained for 12 months from the date on which they are received in the data controller's email inbox.

Documents prepared as part of the service, including final dossiers, final summaries and any other final materials delivered or prepared for the client, are retained for 12 months from the completion of the service.

At the end of the applicable retention period, the relevant data and documents are deleted, unless further retention is necessary to comply with a legal obligation or to establish, exercise or defend a legal claim.

8. Provision of Personal Data

Providing the information marked as mandatory in the website forms is necessary in order for the request to be processed.

Providing the information marked as mandatory in the questionnaires is necessary to obtain the information required to prepare and deliver the requested service.

Failure to provide mandatory information may prevent the data controller from responding to the request or providing the requested information or service.

9. Disclosure and Public Dissemination

Personal data is not made publicly available.

It may only be disclosed to parties who need to process it for the purposes described in this Privacy Policy or where disclosure is required by law.

10. Data Subject Rights

Where provided for by applicable law, users may exercise the rights granted under data protection legislation, including the right to:

  • obtain confirmation as to whether or not personal data concerning them is being processed;
  • access their personal data;
  • request the correction of inaccurate data;
  • request the deletion of their data where applicable;
  • request restriction of processing where applicable;
  • object to processing where applicable;
  • receive their personal data where the right to data portability applies.

To exercise these rights, users may contact the data controller at:

info@filsrouges.com

11. Right to Lodge a Complaint

If a data subject believes that the processing of their personal data infringes applicable data protection legislation, they have the right to lodge a complaint with the competent supervisory authority, in accordance with applicable law.

12. Updates to this Privacy Policy

This Privacy Policy may be amended or updated from time to time to reflect changes to the website, the services offered, the way personal data is processed or applicable legislation.

The version published on this page is the version currently in force.

Last updated: 9 August 2026.